Each year SpringFour surveys our users to better understand how they are interacting with our applications and how S4’s financial health resources are helping transform the daily financial lives of consumers.
We are happy to share those results with you today.
98% of users agreed that SpringFour allows them to provide tangible tools and resources to consumers who otherwise would not know where to turn.
We like that number and it keeps us motivated to insure that we continually seek out the best and most innovative resources available to help consumers. We strive to be that go-to-resource for anything and all things that can make a difference in a consumer’s financial health. For us at SpringFour, this isn’t just a part of what we do, it’s ALL that we do. Everything we do at SpringFour is super focused on making certain that consumers have the local tools and resources they need to see a change in their financial outlook.
We also know that by providing call center agents and front line staff who interact with consumers a way to address and empathize with the challenges facing them we can help shorten call times, empower employees and make their jobs easier.
As one counselor stated, SpringFour provides “quick, efficient information at your fingertips, it is accessible, easy to read and to communicate to clients,” making my job easier.
SpringFour’s resources allow for consumers to act on direct recommendations and make a tangible impact on their household budget. Almost half of users report that more than 50% of their consumers who received SpringFour referrals were able to improve their payment performance on major debts. This is a big win when you consider that 77% of users also reported that at least half of their clients pay one bill late every month.
For consumers struggling with financial challenges, having someone point them in the direction of a concrete way to save money can make all the difference. Often these consumers are unaware of money saving resources and believe that their only option is a short-term payday loan, which will only make their situation worse.
S4 referrals on the other hand point consumers towards the real, quality solutions that have an impact. 97% of respondents to our survey agreed that SpringFour provides trusted referrals to local solutions for financial health.
We are proud to share that users believe, “Its great to have a service like this that provides non-biased referrals to non-profit and government services because we never have to question the authenticity of the information we're passing on to our clients in need.”
Through this survey, we also got a better picture of just how important tools to improve financial health are, and the difficulties consumers who access S4 referrals are facing. In addition, many are struggling with high cost financial products such as payday loans, check cashing services, and high interest credit cards. Almost 70% of respondents reported that half of their clients are accessing these products.
Faced with bills they can’t pay, and irresponsible financial products that ultimately make them worse off, consumers need and deserve trusted referrals to nonprofit and government resources more than ever. SpringFour continues to provide these referrals, and our clients see the results of consumers getting on the path to financial health.
Thanks to all of the SpringFour users who took the time to give us feedback and information. We continue to be amazed by the hard work our subscribers are doing, and are proud to partner with organizations committed to improving the financial lives of consumers.